Sugar, Spice & Store Policies
We want you to feel confident and cared for with every order, whether you're picking up pound cake or gifting a sweet reminder of God’s goodness. This page has all the helpful details about shipping, returns, policies, and frequently asked questions.
If you’re ever unsure about something or just want to say hi, don’t hesitate to reach out. We’re here to make things simple, clear, and sweet from start to finish.
Shipping & Returns
At Heirloom Confections, every order is handmade with care. Because our treats are made fresh to order, please allow 3–5 business days for baking and packaging before shipment. We ship using [insert preferred method — USPS Priority, for example] to ensure your goodies arrive quickly and safely.
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Due to the perishable nature of our products, we do not accept returns or exchanges. However, if there’s an issue with your order (like damage in transit or a mix-up), please contact us within 48 hours and we’ll make it right — pinky promise.
Have questions about delivery or custom orders? Reach out anytime at [your email address]!
Privacy Policy
We value your trust and are committed to protecting your personal information. When you shop with us or subscribe to our mailing list, we collect only the information needed to fulfill your order and communicate with you, that’s it.
We’ll never sell or share your info with third parties, and all transactions are secured through trusted payment gateways.
If you ever want to update or delete your information, just shoot us an email at [your email address]. We’re here for you!
Terms & Conditions
By purchasing from Heirloom Confections or browsing this site, you agree to the following:
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All content (including photos, recipes, and product descriptions) is the property of Heirloom Confections and may not be used without permission.
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Products are made in a certified kitchen that follows state guidelines, but may contain common allergens such as dairy, eggs, and nuts.
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Custom orders must be paid in full before baking begins.
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We reserve the right to update our policies or prices at any time.
Have questions? We’re happy to help! Contact us at [your email address].
FAQ
Q: Do you offer local pick-up?
Yes! Orders can be picked up at The Holy Grind Coffee House in China Grove, NC. We’ll email you when it’s ready.
Q: Can I request a custom flavor or dessert?
We love custom orders! Send us a message and we’ll do our best to make it happen.
Q: Do you ship outside of North Carolina?
At this time, we only ship within the U.S., but some items may be limited to regional delivery due to freshness.
Q: Are your baked goods allergy-friendly?
While we’re careful, our kitchen is not allergen-free. If you have food allergies, please reach out before ordering.